Call Center Diagram

There are no differences with Network diagram of BTTB. But we have represent it more simple way:

The diagram shows a typical predictive dialer interfaced with a PBX. In Micromaxsoft solution we shall use Audio Coder instead of PBX

Users Connect with the dialer by dialing a trunk access code from their PBX phone. This action connects them with specific station port on the dialer. This connection remains in effect for entire dialing session.


BTTB Network System:

Here is the network diagram provided by the BTRC

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Professional Teledata specializes in providing leading-edge software solutions to call centers around the world for transaction processing, inbound and outbound program design and billing management. We're proud of our impressive suite of products and encourage you to contact us or schedule a more in-depth remote demonstration to truly illustrate the vast capabilities of our products.

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Altitude Software

is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organisations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organisational efficiency strategies. Altitude Software serves around 650 customers (with more than 130.000 licenses) of all sizes in 50 countries worldwide, both directly and through a wide network of partners. Altitude Software has 10 Offices in four continents.

Call Center Monitoring Software

Enjoy this Call Center Monitoring Software cartoon courtesy of callcentercomics.com. If you like this drawing and wish to see other Call Center Monitoring Software drawings or similar work related cartoons, simply

Solutions for Every Type of Call Center

Affordable Call Center Solutions Start at $2,995 or $69.95 per seat

Do you think of yourself as a “call center?” Even if you don’t, chances are you have a sales team, a support team, a billing department, or another group that takes calls from outside customers or vendors. Whether these departments have many employees or only a few, guess what? You’re a call center!

With PBXtra Call Center Edition we were able to keep our call center operations in house, which meant we could provide higher levels of customer service and maintain better control of our sales and marketing efforts.

— SunPorch

We chose Fonality based on price and functionality. PBXtra Call Center Edition included all of the standard call center features we needed, such as recording inbound calls and call queues, at 1/6 the price of Avaya.

— YourLeadSource.com

Fonality’s engineers optimized our PBXtra system to be very efficient, with long uptimes and high availability, which enables us to handle 5,000 calls in an eight hour period.

— Crusecom, Oscoda, MI

What can a call center solution do for me?

Fonality’s affordable call center solutions help you present yourself more professionally, operate more efficiently, and provides the intelligence you need to help you make important business decisions.

• When your customers call you do they hear a professional greeting? Are they offered a quick and easy way to reach the appropriate people? (“Press 1 for sales, 2 for support.”)
• Do you promote products or services while callers are on hold?
• Are you able to track the effectiveness of your marketing and advertising campaigns?
• When you receive a call do you distribute it quickly and efficiently so you never miss a sale and always provide stellar support?
• Can you instantly find out which of your employees are working hard and which are hardly working? Can you determine, at a glance, whether your customers and prospects are being treated the way you want them to be?
• Do you record, monitor, or barge calls to provide quality assurance? To train new employees more quickly?

If you answered “no” to any of the above, congratulations, you have a huge opportunity to improve your profitability!

Sound BIG with Advanced Call Routing Features

Fonality’s Call Center Edition offers sophisticated features like call queuing, automatic call distribution, monitoring and reporting. These features let you have calls answered in order, route calls to the agent best equipped to handle them, and see how agents are performing. Other features like music on hold and on-hold announcements enhance the caller's overall experience.

Maximize Resources with Unlimited Call Queues

By adding call queue capabilities, a growing business can use maximize their staff by allowing fewer agents to manage call volumes more efficiently.

Business Process Outsourcing
'India- The preferred destination of business process outsourcing' FTI is India based BPO providing high-quality, cost-effective solutions to small & medium enterprises. We offer a complete range of contact center services like outbound call center, inbound call center, Data Management, Customer Support etc at our BPO center, India with high-tech infrastructure, established & proven methods and dedicated resources. To deliver cost effective solutions with success & satisfaction to customers beyond their expectation is our aim. To adopt professional call center service provider with representatives having Effective Verbal or written communication, power to influence your customer with high quality service will be proven as a wise decision in long term for your business. Achieve your strategic business aim & leverage the cost of training and resources by outsourcing your non core processes to Global Provider of Call Center Services at India . Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. BPO Management :

The Help Desk

We offer a state of the art Help Desk service to all clients. This service is available to help you with queries about using the software. All members of the Help Desk are experienced real estate administrators, book keepers or network administrators.

We will assist you to get the very best from the software's functionality. We will also assist you to fix any errors which may have accidentally been made. This ensures you have a smooth running and efficient office. You can also have total peace of mind that the program will be "fun" to use and your job has our team supporting you.

Your contact, whether via telephone, fax, email, our in-built support forms, or through our web site, are logged chronologically in our Help Desk software to ensure equality of service.

Staff

All our software solutions are developed by people who really understand real estate. Our experience comes from working in the real estate industry, both at the front end, and understanding how the back office duties compliment overall success.

You will soon discover the high calibre talent we employ on our Help Desk. We know what issues you may face day to day and we can assist you in achieving your duties with the assistance of our software. We are proud of the high level of support provided to all customers.

Our experience ensures you will gain the most from the software, plus we will quickly resolve any issues which may arise from time to time.