The Help Desk

We offer a state of the art Help Desk service to all clients. This service is available to help you with queries about using the software. All members of the Help Desk are experienced real estate administrators, book keepers or network administrators.

We will assist you to get the very best from the software's functionality. We will also assist you to fix any errors which may have accidentally been made. This ensures you have a smooth running and efficient office. You can also have total peace of mind that the program will be "fun" to use and your job has our team supporting you.

Your contact, whether via telephone, fax, email, our in-built support forms, or through our web site, are logged chronologically in our Help Desk software to ensure equality of service.

Staff

All our software solutions are developed by people who really understand real estate. Our experience comes from working in the real estate industry, both at the front end, and understanding how the back office duties compliment overall success.

You will soon discover the high calibre talent we employ on our Help Desk. We know what issues you may face day to day and we can assist you in achieving your duties with the assistance of our software. We are proud of the high level of support provided to all customers.

Our experience ensures you will gain the most from the software, plus we will quickly resolve any issues which may arise from time to time.

Welcome to Indosoft Inc.

a premier call center technology provider with a reliable enterprise grade call center software that is deployed world-wide. We provide complete computer telephony know-how and call center software for setting up inbound, outbound and virtual call centers. Our call center software suite is designed for multi-tenant deployment and comes with a versatile and robust ACD for inbound contact centers and a superior predictive dialer for outbound dialing. This unified call center software platform integrated Chat and E-Mail into the inbound ACD.

" At Indosoft, you will discover a high level of service and dedication that is unmatched in the industry. "

The outbound predictive dialer is used by a variety of call centers for applications involving collections, surveys, mortgage financing, membership clubs, fundraising, direct sales and telemarketing. Our inbound ACD for call centers can handle the most complex inbound requirements with relative ease. This ACD is tightly integrated to Asterisk PBX and provides skills based routing, balanced queues, virtual queues and personal queues. An intuitive graphical wizard allows for easy customization of the inbound and outbound call center setup.

Indosoft call center software provides you with complete control over your outbound and inbound call center with exceptional reporting and the ability to customize your campaigns. A predictive dialer that has one of the fastest connect time and an ACD that is remarkably flexible and feature rich, integrated to Asterisk, Indosoft offers the best value at affordable price.

Sales Call Center Software

We develop specialized solutions for sales call centers to keep track of customers, communications, sales and leads.

Rather than giving you a generic product that you have to hire expensive consultants to customize, we will develop a unique solution for you from scratch, guaranteed to meet your needs.

Prices start from R 50 000.

• Keeping track of all your customers
• Monitoring performance of call center staff
• Reports on sales, pending sales, total sales, calls taken etc
• Automatically generate quotes and invoices

If you are interested, contact us for an obligation-free quote

LATEST PROJECTS

We specialize in:

• PeopleSoft’s eBusiness Solutions for Supply Chain, Financials and Human Resources
• Siebel’s Customer Relation Solutions for Sales, Marketing and Call Center Management
• AMS’ Federal Financial Software and Momentum

Our team members are experienced in helping clients in both commercial and government sectors.

Our staff's expertise includes:

Experience in Multiple Industries

Based on the expertise and background of our consultants, as well as the work we have done for clients over 16 years, we provide consulting to a range of companies in multiple categories of business.

Many of our clients are in services industries, however we also provide assistance relative to computer software and medical devices.

In the Pharmaceutical industry, we specialize in market intelligence and strategy regarding CRM, DTC and web-based loyalty or product usage programs.

We have core expertise in healthcare, insurance, financial services, travel, service management and warranty, wireless, and loyalty or other value added services programs.

ViewPoint assists agencies and their clients, corporate executives and sales management and large or mid-size companies to reach their goals. We often work with internal CI departments or other CI companies to provide targeted research skills.

A Sampling of Industries and Product Categories

Advertising Pharmaceuticals Wireless Companies
Financial Services Loyalty/CRM Programs Computer Software
Healthcare Travel Medical Technology
Medical Devices ECommerce Call Center Consumer Services Collections Insurance
Value Added Services Fraud & Identity Theft
Service Management Warranty & Logistics

About Us

We use the latest in Call Center systems and proprietary software so that we can manage your incoming and outgoing campaigns as well as monitor your web site in real-time, prompting visitors for both support issues as well as live surveys. Our services are perfect for start-up's, consultants, growing businesses, companies with remote employees, offices in the process of moving to a new location, even companies wishing to test market a new venture, product or service prior to investing in development, operations and production costs.

KB Call Center

Headquartered in California, KB Call Center processes billions of minutes in voice-related transactions every year and we employ approximately 37,000 people, located throughout North America, Europe and Asia. And while our own client base is expansive, our focus is singular.

We specialize in the creation of voice-related solutions, based on the leading technologies and the strength of our methodologies that have been proven over time

Call Centre Management Softwares

We offer the most adaptive on-demand virtual call center software solution for distributed agents. They provide an unprecedented level of visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost. This call center software also helps direct calls away from any call center through the use of alternative channels for repetitive and easy-to-answer questions.

User Friendly Interface

Designed by help desk experts, Nitro CRM displays all information within one screen. Time is not wasted navigating for hidden screens in the background. With a consistent look and feel across the entire system, your training will be simpler and faster. You will have a feature rich system that is intuitive and easy-to-use. “Elegant” and “clean” may sound nice in the show-room, but call centers processing hundreds of transactions a day need tools at their fingertips and information within full view.

Remote Access Anywhere, anytime, internet not required. If you are mobile, there is no need to synchronize, Nitro CRM will automatically update information whenever an internet connection is available.

Here are five of the reasons why tech customer support "sucks"

Just went on sale, and I got mine.

Turning to the Customer Service Section of the article (and finding it online here), I read Patrick Di Justo provides five reasons why customer service sucks.

Let me paraphrase these five reasons:

Outsourced customer service to the Philippines (where English is widely spoken) is handled by underpaid employees.

Outsourced customer service to Bangalore, India (where English is also widely spoken) is handled by employees who are not emotionally invested in your technical issues.

Call centers don’t have metrics for measuring customer satisfaction by the end of the call. Actually, I seem to remember a few follow-up emails asking me to rank my service satisfaction on an 0-5 basis, but are these ever read?

Most call centers are staffed by agents who are uncreative and have low incentive.

Agents at these call centers are doing several things at once, such as IM’ing when they ought to be fully concentrating on helping you.

Readers, I’d love to read your Comments on any or all of these five reasons. Maybe you have some you would like to add?

Overview:

FTrack is small business multi-lingual Customer Relationship Management System (CRM) with a Help Desk Management System 100% Web-based. Everything is included in the installation program. Includes products and services definition, marketing campaigns, mailings, sales opportunities, quotes, sales orders, invoices, payments, phone call management, call center, help desk, service requests, assets, service contracts, purchase orders, stock management, everything can be integrated with Outlook. Version 5.6 adds new standard reports.

Offline Virtual Machine Servicing Tool

The Microsoft Solution Accelerator Team recently announced the release of a new tool to allow the management and patching of the offline virtual machines. This will allow an administrator to update an offline set of virtual machines with the latest patches, avoiding the security risks associated to exposing an outdated system into the network when putting back online the virtual machine.

The Offline Virtual Machine Servicing Tool works with System Center Virtual Machine Manager 2007 and with either Microsoft System Center Configuration Manager 2007 or Microsoft Windows Server Update Services to manage the updates.

Finally, this tool will compete with VMWare Update Manager plug-in who has the ability to manage updates on ESX nodes so also Linux and Windows guest. So this is another more competitive feature that brings Microsoft Virtualization and Hyper-V at the top level of this market channel.

Thank You, Jason

As y’all know — yes, I’m a Southerner now…;) — I’ve been a Macintosh user for, well, forever. From Mac Plus and early-nineties versions of Photoshop to the current setup, I’ve enjoyed every benefit Apple has had to offer.

Unfortunately, as service goes, it’s been a mixed bag. However, I’m pleased to report that the latest problem was handled in a manner that I have to talk about — in a good way.

The problem. Worse, those dots changed color and pattern as objects moved about the screen — rendering it basically useless. Worse still, it was coming up on midnight Saturday night, I was already in a bad mood, and had deadlines.

Thus, a big tip of the hat to Jason, the assistant manager at the Lenox Square Apple Store, who not only shoved me through service in two hours — but did it on an incredibly busy Sunday. Honestly, I had no idea how busy the Atlanta store was — wow. (Tampa? Nothing in comparison, especially for a Sunday. I thought Sundays were quiet in these parts — wrong. So much for being a Southerner…!)

Better still, without knowing it, he fixed another problem (of the computer not sleeping). Oh, how nice it is.

Jason, hats off. Your patience is to be admired, and service to the cause more than above and beyond. Steve’s getting a letter — of praise.

Call Centre Overview

KiSpring's ASM Call Centre software delivers an unparalleled communication system for small and medium-sized businesses. It offers all the features businesses require, right at their fingertips, and is ready to serve as an integral part of your operations strategy.

Call distribution

ASM Call Centre provides rock-solid call distribution methods, with a proven track record for giving clients a reliable and cost-effective solution.

Here are just two examples of advanced automatic call distributor options:

Examples

1.) Message queue gives callers the ability to leave a message for an agent instead of waiting in a long queue. This improves customer satisfaction and frees up agents for more important tasks.

2.) Skills based routing routing can be adjusted easily through the ASM agent editor. Changes take effect immediately, allowing the reassignment of agents to alternative queues based on demand

A Thin client without any installation

Hermes.Net™ allows to manage each DID or service throught a distinct queue corresponding to an agents skill group. The Call center software will consider available agents profile, their skill and the expected waiting time, to calculate the best compromise and route the call in the best skills/waiting conditions. A prior access can be provided to VIP customers. Indeed the Call center software Hermes Net can, as soon as the call arrives, check in your database his priority level and position it in accordance of waiting queue datas. Filter the nuisance calls can be operated as soon as the agent has qualified it as well, or by chacking existing datas. The Call center software Hermes Net will reject the call immediatly. During the communication, the agent can ask for help from his supervisor, who can provide him advices discreetly by chat or whisper efficiently managed by the Call center software. From the Call center software toolbar, the agent takes advantage of a range of up-to-date communications tools voice mail, calls, email, fax, sms, which will be efficient and perform assets.
As soon as the call is answered, it will be route to agent with the highest skill set to treat it. Indeed, the Call center software offers a high-level skills settings tool, customizable for each agent, or a group of agents. The Call center software allows for any kind of skill (language, junior, expert, emails treatment, web surfers contacts...) to define a level from 1 to 10. Therefore, the Call center software allows you manage your human ressources in an extreme precise way. Its Compromise algorythm takes the treatment in charge, and route the caller to the agent the most competent to answer him, in a reasonable delay. This expected waiting time is known by the Call center software as sson as the call is answered by the system. It will be provided to the caller, and the Call center software will be able to evaluate the best comproomised between available ressources and maximum waiting time objective. If the Call center software anticipates that the call won't be treated une the maximum delay you parametered, the Call center software will automatically offer to the caller a overflow solution, the one you had choosen between those pre-defined.

Business Process Outsourcing

'India- The preferred destination of business process outsourcing' FTI is India based BPO providing high-quality, cost-effective solutions to small & medium enterprises. We offer a complete range of contact center services like outbound call center, inbound call center, Data Management, Customer Support etc at our BPO center, India with high-tech infrastructure, established & proven methods and dedicated resources. To deliver cost effective solutions with success & satisfaction to customers beyond their expectation is our aim. To adopt professional call center service provider with representatives having Effective Verbal or written communication, power to influence your customer with high quality service will be proven as a wise decision in long term for your business. Achieve your strategic business aim & leverage the cost of training and resources by outsourcing your non core processes to Global Provider of Call Center Services at India . Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.

buy the cheapest conference calling rates.

Let us embarkation with conference call providers. The conference call providers enable the service because conference calls to be serving to happen. They have features being web conferencing, low value audio conferencing, also international conferencing. They trust allow all the people you weakness to be involved weight the conference call.

Due to these bag the cost of conference calls through these providers commit be reinforcing to 90 % less than the traditional telephone companies. These companies are battling each far cry for customers, therefore they uncut slap to offer the cheapest rates for conferencing. It would do you some sterling to do some comparison - shopping. It is also wise to effect some negotiating. Legion of these providers are too many than willing to negotiate with you in propriety to get your business.

The sustain affair to squint at is frequency. Many conference call providers will mugging a deal with your business dependent upon your usage. If you grant conference calls on a regular basis ergo chances are you can strike maturing a deal. The more frequently you use the company the more of a discount they may give to you.

Maximize Resources with Unlimited Call Queues

By adding call queue capabilities, a growing business can use maximize their staff by allowing fewer agents to manage call volumes more efficiently.

Work Smarter, Not Harder with Graphical Reports

Real time reports provide accurate, up to date information so you can proactively monitor and manage call queues and individual agents to meet business objectives or Service Level Agreements (SLAs).

Manage your Call Center in Real-time with HUD (Head’s Up Display)

With HUD, Fonality’s powerful real-time desktop application, you can create and manage a distributed call center with ease. HUD enables your sales and customer service agents to log in and out of queues, monitor call states, park calls, and record calls on the fly. Supervisors also benefit from the ability to manage agent queue status, view call activity in real-time, record, barge, and monitor calls with a single click, and even guide agents in real-time with HUD’s built-in instant messaging platform.

Natural Language Speech Recognition

Natural Language

Natural Language is the only speech recognition engine all over the world which manages voice and chat dialogues with capability of changing the language during the conversation.
Are you a provider that is interested in being Natural language certified ? Vocalcom is actively looking for Business Partners.

Natural Language
Speech Recognition's
Key Features

Software Architecture - World exclusivity

Multilanguage even during conversation

Natural Voice Recognition

Grammar and syntax analysis

Artificial intelligence dialogue engine

Text to Speech< Text to Speech.

Voice and Chat Dialogue

Connect to Standard databases

Real time modifications

Test and tuning mode before running

Send Emails

Send SMS

Native CTI link/p>

Available API

Standard and personalized statistics

Answer your clients calls 24/7

X'Voice is your virtual assistant. Today's speech enabled products are sophisticated and very powerful allowing you to personalize and transmit the information in your databases to your callers in real time.
Speech recognition is a key tool in interacting with your customers. This application understands, analyzes, interacts and responds to the caller's requests even if the callers decides to change his objective the system will adapt to the callers voice pattern. Over and above a speech recognition application, Natural voice is a true grammatical and analysis software application regardless of the context or vocabulary that is used. This engine doesn't only understand language but analyzes the actual phrase and anticipates requests in order to be proactive during the conversation.
Today Natural language is widely used in the financial industry, stock market and in domestic household automation.

Call center software can detect age, gender and mood

The Inquirer has some interesting tidbits on a new piece of calling software that can apparently determine numerous things about you, including your age, gender, and mood. If you sound angry, it will redirect you to a real person ASAP. Technology really is taking over the world, coming closer to replacing humans.

If companies would look for ways to increase human interaction instead of replace it, they would be a lot more successful. Most people I know are willing to pay a premium for good support. Thankfully I’ve never had any hell stories with call centers.

Syntellect Platform Partners

Syntellect Platform Partners are leading providers of communications and server infrastructure and technologies including traditional PBX, IP Telephony, ACD, IVR and server/computer manufacturers and developers. Syntellect Platform Partners gain the opportunity to expand product portfolios and extend their reach into new markets with leading-edge call center and CIM technology.

Platform Partners:

• Aculab
• Aspect Software
• Business Objects
• Cisco Systems
• Dell
• Dialogic
• Genesys
• Hewlett-Packard
• IBM
• Intel
• IQ Services
• Motorola
• Microsoft
• Mitel
• NMS Communications
• Nuance
• Oracle
• Sybase

Prime Access Data Solution: Reliable Connectivity

About Us

Prime Access has been in operations since April of 2007. Our main focus has been on outbound sales with proven success in time share sales, Yellow Pages ad sales and telecoms sales for companies both in the US as well as the UK. We have a strong desire to break in to the collections industry and we have been implementing the necessary infrastructure to do so. We have state of the art work stations, VoIP phone lines, dialer systems and a top notch I.T. staff. Our office is located on the 25th floor of the prestigious Summit One Tower in downtown Mandaluyong City.

Prime Access offers the best in connectivity and facilities management. Don’t be fooled by locals with a Skype phone number telling you they have full redundant high speed dialing capabilities and 100% power backup. Our core competence lies in providing connectivity services and software solutions to meet your Philippines outsourcing needs as well has providing the HR management experience needed to run your call center profitably. Our telecom network and infrastructure, which uses several major high-capacity fiber optic cable systems between the United States and the Philippines, is engineered to have reliable and redundant connectivity between the US and the Philippines. The facilities provide the capability to have multiple routes for long distance calls, and to manage toll-free and local access number call routing to the Manila site. Our call center is among the most reliable and fully-redundant call centers in the Philippines today.

Call center staffing software

Call center managers normally invest a lot of time and effort into working with formulas and other forecasting tools to determine expected call levels, as well as their accompanying staffing numbers. However, as contact centers have begun moving from straight cost centers into profit making organizations, managers and reps alike have started to struggle to keep up with the many variables that now make up the staffing equation.

One of the biggest challenges in staffing is the fact that call center are no longer single channel “call” centers. Most operations today are filled with a multitude of channels that must be serviced. There are lots of operations handling web, IM or other self-service portals, just to name a few. While the introduction of multiple channels has made agents more accessible, it has also created a scheduling nightmare for the folks who must keep the operation humming along.

The more vanguard operations in the industry utilize a host of call center software solutions to simplify the staffing conundrum. By using sophisticated tools to determine the most efficient staffing numbers, call volumes, average talk, service levels, and wrap-up time for each call, managers are able to mitigate wasted overhead often associated with call centers.

Unfortunately, not all call centers have the budget to invest in state-of-the-art software, so they must rely on simple spreadsheets and gut feeling to optimize staffing levels. Nevertheless, data points such as the following should be included as part of the overall staffing approach:

• Service Level agreements

• Queue length

• Agent occupancy

• Caller abandonment,

• Expected call volumes

• Cost per call

• Known call arrival patterns

Once the right staffing number has been determined, a second challenge is hiring enough people to handle the work at hand. While some of the more common practices include using seasonal workers, part-time agents, outsourced and home agents, some centers are taking more inventive approaches, such as calling on reserve agents. These reps are normally former agents that are called upon to help the call center handle planned and unplanned volume spikes.

NOTE - You may use the cartoons on this site free of charge as long as they are for personal use. Free cartoons may not be reproduced or distributed in any way.

Call Center Recording Software

Enjoy this Call Center Recording Software cartoon courtesy of callcentercomics.com. If you like this drawing and wish to see other Call Center Recording Software drawings or similar work related cartoons, simply click here.

Call Center Reporting Industry Leader

Call Center Reporting, Mass Notification and Network Clocks

Inova Solutions is a global provider of real-time visual communication solutions. Through the innovative use of technology, we help organizations communicate faster and more effectively. Our offering encompasses award-winning call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.

Inova Solutions knows that call center statistics can be difficult to keep track of and even more challenging to use effectively. Our call center reporting solutions empower your workforce with the real-time ACD metrics they need to do their jobs more effectively.

Inova’s call center reporting solutions simplify the complexity of call center management. Advanced middleware gathers operational data from ACDs and workforce management systems, and filters it down to just your most important key performance indicators, such as average handle time and abandon rate.

These key performance indicators are then pre

On-Demand Call Center Software from UCN

The distinction between good contact centers and great contact centers is that great contact centers have the ability to stay focused on their customers rather than their systems. They no longer worry about the expenses related to hardware and integrations. Great contact centers have found a way to differentiate themselves as strategic instead of operational. With UCN inContact, you can address your immediate challenges with our flexible and robust applications. UCN provides the tools to enhance your agents performance whether located at-home or in multiple locations. The inContact software-as-a-service model means you will never need to upgrade or replace hardware in the future. Experience all the advanced features inContact's call center software has to offer so you can focus on what matters most − your customers.

CRM and Call Centre Software Solutions

CRM Software Solutions Inisoft has established a leadership position in the provision of CRM solutions that support economic development activities in the UK. Our well established Captavia CRM solution is widely used throughout the economic development community. The Captavia solution encapsulates the business rules to assist business support and skills development organisations achieve their demanding delivery and growth objectives. Our CRM solutions business also encompasses the delivery of funds management systems for the Scottish further education sector, where our Captavia-based TeQuios product is the most widely deployed product of its type.

Prathibha Software Solution Technology, Bangalore

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Prathibha is an organisation engaged in the training activities through out bangalore in various fields including IT/ITES sectors.This organisation has been started in the year 2001 by Mr N.S.Reddy and since then organisation has shown tremendous growth in this sector providing training and also supporting consulting for the placement of the students in various IT enabled fields,Call centers, BPO, Fashion and Interior Designing. Our training focus has been on offering long-term career programs, and short-term courses in high-end topics in IT.

Prathibha associates supports two different section FAD for the world of Fashion Designing ,INNOVATIVE for the world of IT Services.

Commentary: Chew in smaller bites, HP.

eddard | 27 July, 2007 17:17

As anyone here in the Philippines who hasn’t been living under a rock for the past few years know, the local call center industry has been booming in a way it has never boomed before.

Call Centers and the ancillary infrastructure that goes along with them – like English accent schools, recruitment agencies specializing in agent hiring and the such – are going up left and right and feeding a multi-million industry that’s only growing bigger. Point here for more information.

But the news item here is about HP acquiring Opsware, a firm specializing in data center automation software, and how it makes HP one of the biggest software companies in the world, especially when it comes to data center management. What will it mean to us here in the Philippines when a giant like HP starts setting its sights on the call center industry?

HP, as a result of this acquisition, will have a full fledged, comprehensive software solution both for existing call or data center operations, as well as for new entries into the industry. With such a well respected company as HP offering complete solutions to the industry at large, it is only inevitable that setting up and maintaining a successful Data center will only become easier.

That means more profitability down the line, and combined with the inherent advantages of basing here in the Philippines, it will mean we won’t be able to hear ourselves think with all the business booming all around us. That’s what your irrepressibly optimistic editor thinks anyway.

Lest people think I’ve my head up in the clouds thou, the news entry begs the question: just what has HP gotten itself into with this acquisition? If HP is going to immerse itself in this industry, there may come a time that HP has to face more than a rogue CEO. Point here for more information.

Screeshot for PrettyMay Call Center for Skype 2.5.0.18

PrettyMay Call Center for Skype 2.5.0.18 description

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IV...

At Creative Software Solution

we specialize in predictive dialers. Our predictive dialer offers many advanced features, and is customizable for any installation. We have set up our predictive dialer in many locations all over the world ranging from 8 seats to over 100. Our predictive dialer is quite simply the lowest cost true predictive dialer available. We offer many different configurations of our predictive dialer, to suit exactly what you need it to do. To get a quote or request more information, or if you just have some questions: Contact Us

Our main focus is providing custom predictive dialer solutions for call centers. Through many years experience we have learned how to effectively manage and reduce costs for call centers. One of the biggest challenges a call center faces is their phone system. We specialize in Business Phone Systems and Predictive Dialers for this reason.

Our predictive dialer is the lowest cost true FTC/FCC compliant Predictive Dialer on the market. Our predictive dialer is compatible with any existing phone system. We offer our predictive Dialer with NO LICENSE FEES. This means you pay only once for the hardware and never have any licenses to worry about. This also means that you can upgrade the predictive dialer, and add as many agents as your hardware can handle. This is a great savings when compared to other predictive dialers on the market.

AMC TECHNOLOGY

What:	A demo recording of Microsoft Dynamics CRM integrated into a call center.
Who:	Managers and Staff who want to see what a live agent would see with an AMC Technology integration of Microsoft Dynamics CRM into their existing call center (certified by leading call center vendors such as Avaya, Cisco, Aspect, and Nortel).
Why:	See step by step functions and screens. .
How:	Please register below and the document link will be delivered to your e-mail in-box.
Note:	This promotion is targeted at companies researching CRM and Contact Center integration. If you would like information about jobs at AMC Technology, please click this link instead:

The Vicidial Group provides enterprise level service and support for the VICIDIAL call center software suite. We can help you bring your call center to life.

"Action Item: Enterprises with special IM or presence requirements or who are looking for an OSS solution for IM & presence should consider VICIDIAL."
-- Gartner Symposium ITexp 2007

VICIDIAL is an enterprise class, open source, call center suite in use by many large call centers around the world.

VICIDIAL has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIDIAL outbound fronters. It is capable of inbound, outbound, and blended call handling. VICIDIAL even allows you to have agents logged in from remote locations.

The VICIDIAL agent interface has been translated into Spanish, Greek, German, French, Italian, Polish, Portuguese, Slovak, and Brazillian Portuguese. The VICIDIAL admin interface has been translated into Spanish, Greek, German, and Italian.

Live Call Monitoring

Listen to recordings live from any computer or PDA Instant recall of recent 15 seconds of live recording Immediate access of recording files at end of recording

Grade calls for quality Create custom QC tests or use one of 4 presets Grade call recordings while listening to them QC test reports can be used for employee reviews

Search Options Search recordings by agent(s), extension(s), caller id, dialed numbers, inbound/outbound, duration, notes, etc. Calendars make searching a date range easy. Email as wave attachment with single click of mouse

Detailed call reports Generate one of 9 preset reports in a single click View, print, and save reports as pdf, excel, html, or text Run reports on all or only particular sets of extensions

More Articles...

• Grade calls for quality
• Detailed call reports
• Search Options
• Live Call Monitoring