Maximize Resources with Unlimited Call Queues

By adding call queue capabilities, a growing business can use maximize their staff by allowing fewer agents to manage call volumes more efficiently.

Work Smarter, Not Harder with Graphical Reports

Real time reports provide accurate, up to date information so you can proactively monitor and manage call queues and individual agents to meet business objectives or Service Level Agreements (SLAs).

Manage your Call Center in Real-time with HUD (Head’s Up Display)

With HUD, Fonality’s powerful real-time desktop application, you can create and manage a distributed call center with ease. HUD enables your sales and customer service agents to log in and out of queues, monitor call states, park calls, and record calls on the fly. Supervisors also benefit from the ability to manage agent queue status, view call activity in real-time, record, barge, and monitor calls with a single click, and even guide agents in real-time with HUD’s built-in instant messaging platform.