A Thin client without any installation

Hermes.Net™ allows to manage each DID or service throught a distinct queue corresponding to an agents skill group. The Call center software will consider available agents profile, their skill and the expected waiting time, to calculate the best compromise and route the call in the best skills/waiting conditions. A prior access can be provided to VIP customers. Indeed the Call center software Hermes Net can, as soon as the call arrives, check in your database his priority level and position it in accordance of waiting queue datas. Filter the nuisance calls can be operated as soon as the agent has qualified it as well, or by chacking existing datas. The Call center software Hermes Net will reject the call immediatly. During the communication, the agent can ask for help from his supervisor, who can provide him advices discreetly by chat or whisper efficiently managed by the Call center software. From the Call center software toolbar, the agent takes advantage of a range of up-to-date communications tools voice mail, calls, email, fax, sms, which will be efficient and perform assets.
As soon as the call is answered, it will be route to agent with the highest skill set to treat it. Indeed, the Call center software offers a high-level skills settings tool, customizable for each agent, or a group of agents. The Call center software allows for any kind of skill (language, junior, expert, emails treatment, web surfers contacts...) to define a level from 1 to 10. Therefore, the Call center software allows you manage your human ressources in an extreme precise way. Its Compromise algorythm takes the treatment in charge, and route the caller to the agent the most competent to answer him, in a reasonable delay. This expected waiting time is known by the Call center software as sson as the call is answered by the system. It will be provided to the caller, and the Call center software will be able to evaluate the best comproomised between available ressources and maximum waiting time objective. If the Call center software anticipates that the call won't be treated une the maximum delay you parametered, the Call center software will automatically offer to the caller a overflow solution, the one you had choosen between those pre-defined.