Call Center Reporting Industry Leader

Call Center Reporting, Mass Notification and Network Clocks

Inova Solutions is a global provider of real-time visual communication solutions. Through the innovative use of technology, we help organizations communicate faster and more effectively. Our offering encompasses award-winning call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.

Inova Solutions knows that call center statistics can be difficult to keep track of and even more challenging to use effectively. Our call center reporting solutions empower your workforce with the real-time ACD metrics they need to do their jobs more effectively.

Inova’s call center reporting solutions simplify the complexity of call center management. Advanced middleware gathers operational data from ACDs and workforce management systems, and filters it down to just your most important key performance indicators, such as average handle time and abandon rate.

These key performance indicators are then pre