Live Call Monitoring

Listen to recordings live from any computer or PDA Instant recall of recent 15 seconds of live recording Immediate access of recording files at end of recording

Grade calls for quality Create custom QC tests or use one of 4 presets Grade call recordings while listening to them QC test reports can be used for employee reviews

Search Options Search recordings by agent(s), extension(s), caller id, dialed numbers, inbound/outbound, duration, notes, etc. Calendars make searching a date range easy. Email as wave attachment with single click of mouse

Detailed call reports Generate one of 9 preset reports in a single click View, print, and save reports as pdf, excel, html, or text Run reports on all or only particular sets of extensions

More Articles...

• Grade calls for quality
• Detailed call reports
• Search Options
• Live Call Monitoring