The Vicidial Group provides enterprise level service and support for the VICIDIAL call center software suite. We can help you bring your call center to life.

"Action Item: Enterprises with special IM or presence requirements or who are looking for an OSS solution for IM & presence should consider VICIDIAL."
-- Gartner Symposium ITexp 2007

VICIDIAL is an enterprise class, open source, call center suite in use by many large call centers around the world.

VICIDIAL has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIDIAL outbound fronters. It is capable of inbound, outbound, and blended call handling. VICIDIAL even allows you to have agents logged in from remote locations.

The VICIDIAL agent interface has been translated into Spanish, Greek, German, French, Italian, Polish, Portuguese, Slovak, and Brazillian Portuguese. The VICIDIAL admin interface has been translated into Spanish, Greek, German, and Italian.