Call Centre Overview

KiSpring's ASM Call Centre software delivers an unparalleled communication system for small and medium-sized businesses. It offers all the features businesses require, right at their fingertips, and is ready to serve as an integral part of your operations strategy.

screen shot of asm call centre agent editor

Call distribution

ASM Call Centre provides rock-solid call distribution methods, with a proven track record for giving clients a reliable and cost-effective solution.

Here are just two examples of advanced automatic call distributor options:

Examples

1.) Message queue gives callers the ability to leave a message for an agent instead of waiting in a long queue. This improves customer satisfaction and frees up agents for more important tasks.

2.) Skills based routing routing can be adjusted easily through the ASM agent editor. Changes take effect immediately, allowing the reassignment of agents to alternative queues based on demand