As y’all know — yes, I’m a Southerner now…;) — I’ve been a Macintosh user for, well, forever. From Mac Plus and early-nineties versions of Photoshop to the current setup, I’ve enjoyed every benefit Apple has had to offer.
Unfortunately, as service goes, it’s been a mixed bag. However, I’m pleased to report that the latest problem was handled in a manner that I have to talk about — in a good way.
The problem. Worse, those dots changed color and pattern as objects moved about the screen — rendering it basically useless. Worse still, it was coming up on midnight Saturday night, I was already in a bad mood, and had deadlines.
Thus, a big tip of the hat to Jason, the assistant manager at the Lenox Square Apple Store, who not only shoved me through service in two hours — but did it on an incredibly busy Sunday. Honestly, I had no idea how busy the Atlanta store was — wow. (Tampa? Nothing in comparison, especially for a Sunday. I thought Sundays were quiet in these parts — wrong. So much for being a Southerner…!)
Better still, without knowing it, he fixed another problem (of the computer not sleeping). Oh, how nice it is.
Jason, hats off. Your patience is to be admired, and service to the cause more than above and beyond. Steve’s getting a letter — of praise.
